Desktop Support Engineer

Desktop Support Engineer

• Position Title: Desktop Support Engineer
• Location: Biggin Hill
• Rate: £140 to 150 per day (inside IR35, umbrella contractors only)
• Hours: 07:00 to 15:00 Monday to Friday
• Duration: 4 weeks

About the Role:
We are seeking a skilled and motivated Desktop Support Engineer to join our clients IT team in Biggin Hill. The successful candidate will be responsible for providing technical support and troubleshooting services to end users for hardware, software, and network-related issues. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused attitude.

Key Responsibilities:

• Technical Support : Provide timely and effective technical support to end users via phone, email, or in-person for desktops, laptops, printers, and other peripheral devices.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to user productivity.
• Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware components.
• User Training: Educate users on best practices for utilising IT resources and provide training on new systems or software as needed.
• System Maintenance: Perform regular system updates, patches, and backups to ensure the security and reliability of IT infrastructure.
• Documentation: Maintain accurate records of support requests, resolutions, and system changes in the ticketing system.
• Inventory Management: Manage and track IT assets and inventory, including hardware and software licenses.
• Collaboration: Work closely with other IT team members to resolve complex issues and implement new technologies.

Qualifications:

• Experience: 2+ years of experience in desktop support or a similar role.
• Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common desktop applications. Familiarity with networking concepts and troubleshooting.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills, with a customer-service-oriented approach.
• Organisation  Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Teamwork: Collaborative attitude with the ability to work well in a team setting and independently.

Preferred Skills:

• Experience with remote desktop support tools and software.
• Knowledge of Active Directory, Group Policy, and other enterprise-level IT management tools.
• Familiarity with ITIL practices and frameworks.