Weekend Day Concierge - Mayfair / London

WEEKEND CONCIERGE IN MAYFAIR

Saturdays and Sundays: 8am to 5pm

Salary: £12k pa

Duties & Requirements:

Deliver unparalleled level of service in an intuitive and bespoke manner Greet residents and their guests upon arrival, in a warm and friendly manner. as well as looking after their safety and comfort. Manage all calls from residents and answer all emails in a timely fashion. Organise any postal requirements on behalf of residents. Build trustworthy, professional relationships with all residents and aim to exceed expectations when dealing with any lifestyle requests including transportation bookings, restaurant bookings, theatre bookings, chauffer service and dry-cleaning requests. Be fully informed on daily activities e.g., deliveries, residents moving in/out, residents' arrivals/departures, viewings, contractors, etc. Supervise contractors and service partners working on-site ensuring third parties adhere to the House Rules. Have a comprehensive understanding of the SOP manual and act in accordance with its policies and procedures, ensuring the manual is regularly reviewed and kept up to date. Be fully conversant with the health & safety, fire, and emergency procedures. Carry out recorded systematic checks of all reception and common parts areas. Reporting all incidents to management in a timely professional manner. Ensure reception area and common parts remain pristine at all times, light cleaning duties will be required e.g. sweeping/mopping and dusting. Ensure accurate and timely submission of any reports, administrative work and handover to the weekday Concierge. Previous experience within 5-star Hotel or super-prime residential Must have good organisational skills, excellent communication skills and customer service skills, and good understanding of Health and Safety Experience dealing with high-net-worth clients Good knowledge of the central London area and surrounding local area High standard of written and spoken English, additional language skills beneficial Must be assertive, show initiative and have a very keen eye for detail Enthusiastic and motivated to help internal and external partners Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline Eligible to work in the UK .