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Technical Support Engineer
Posted 2 days 5 hours ago by Source Technology
Contract
Not Specified
Other
Basel, Switzerland
Job Description
We are looking for a new member to join our clients First Level IT Support Team.
As a Level 1 Technical Support Engineer, you will handle incidents related to specialized banking applications used by various business units. You'll work closely with the wider IT team to resolve issues end-to-end, document solutions, share knowledge with colleagues, and contribute to ongoing development tasks.
General Information:
Start date: ASAP
End date: 31.03.2026
Workload: 100%
Must haves:
At least 3 years' experience working at a financial institution as engineer/technical support in a banking environment.
Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform/FrontArena)
Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment/knowledge
Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries
Experience with ticketing systems (eg, ServiceNow, Jira, Zendesk).
Familiarity with monitoring and diagnostic tools (eg, ELK)
As a Level 1 Technical Support Engineer, you will handle incidents related to specialized banking applications used by various business units. You'll work closely with the wider IT team to resolve issues end-to-end, document solutions, share knowledge with colleagues, and contribute to ongoing development tasks.
General Information:
Start date: ASAP
End date: 31.03.2026
Workload: 100%
Must haves:
At least 3 years' experience working at a financial institution as engineer/technical support in a banking environment.
Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform/FrontArena)
Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment/knowledge
Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries
Experience with ticketing systems (eg, ServiceNow, Jira, Zendesk).
Familiarity with monitoring and diagnostic tools (eg, ELK)
Source Technology
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