Technical Support Analyst

Technical Support Analyst required by my market leading compmany in Bracknell.

Are you a tech-savvy professional with a passion for providing top-tier IT support? Do you thrive in a dynamic and collaborative environment? We are seeking a 2nd Line Support Analyst to join our forward-thinking and professional team. This is an exciting opportunity to work in a smart, fast-paced, and innovative environment where your expertise will be valued and your career can thrive.

• Provide 2nd line technical support, troubleshooting and resolving a wide range of IT issues, including hardware, software, and network-related queries.
• Assist with escalations from 1st line support, ensuring timely resolution and excellent service delivery.
• Collaborate with internal teams and external vendors to resolve complex technical issues.
• Monitor system performance, proactively identifying potential issues and implementing effective solutions.
• Maintain documentation and support procedures, contributing to knowledge sharing across the team.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the IT support function.

• Proven experience in a 2nd line support role, with a strong understanding of IT infrastructure, including Windows Server, Active Directory, Office 365, and networking.
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, with the ability to provide a high level of customer service.
• Familiarity with ITIL frameworks and best practices is an advantage.
• Ability to work independently as well as in a collaborative team environment.