NETWORK L2 - SMART HAND SUPPORT(Fiber Optics/Data Center)

SMART HAND SUPPORT - NETWORK L2+ - JOB DESCRIPTION

Break-fix:

• Visually inspecting devices to assess equipment status.
• Rebooting Routers, Servers, storage devices or other equipment
• Providing loop-back cables in order to test circuits remotely.
• Re-seating or replacing components or cables.
• Removing Alternating Current ( AC ) or Direct Current ( DC ) power from equipment
• Cleaning equipment or connectors
• Connecting a client-provided test set or test Router to equipment
• Swapping removable storage media
• Installing or replace modular equipment components.
• Dispatching equipment for repair
• Cleaning fibers
• Taking light levels
• Installing loop backs
• Providing planned maintenance or circuit migration support
• Installing Small Form Factor Pluggable (each an SFP) or Gigabit Interface Converters (each a GBIC)
• Troubleshooting hardware problems on any device
• Racking and de-racking of any device installed.
• Labeling/inventory equipment plus digital picture and serial number recording
• Tape backup: cassette exchange and storage in strongbox
• Power cycling a Router, server, switch and soft booting a server
• Follow Data Eradication process.
• OTDR (testing, configuration, reporting)

Provisioning:

• Install cables or optics for new circuits.
• Re-connect/disconnect/replace existing circuits
• Testing of cables and optics
• OTDR (testing, configuration, reporting)

Deployment:

• Physical Cabling
• Cable Management
• Northbound Cabling (Fiber/Copper/Power)
• Rack/Stack/Jack
• Installation Support (PDU, Network Switches, etc.)
• E-Waste and other clean-up activities
• OTDR (testing, configuration, reporting)"

Preferred Skillsets: Technical Experience

• Proven experience in a network administrator role
• Hands on experience in networking, routing and switching.
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Proficient knowledge with OTDR
• Experience with Firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired.
• Ability to set up and configure server hardware.

Preferred Skillsets:

• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking.

Equivalent Qualifications:

• BSc degree in Computer Science or related field or equivalent
• Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred
• CCNA, Network+, CCNP, CCDP, CCIE or equivalent
• Open to travel across EMEA countries and job may involve high volume of travel
• Good in communication and interpersonal skills
• Willingness to work on stretch hours (beyond business/office hours)

Work Experience:

• 5+ years of enterprise IT Infrastructure, data center Infrastructure, telecom Industry experience or equivalent.
• 3+ years of Fiber optic experience.