Shop Manager

Shop Manager

Are you a highly motivated and experienced Shop Manager, looking to manage the day to day running of a charity shop and helping with the continued growth?

Position: Shop Manager

Location: Dundee

Salary: £24,987 (£31,233 pro rata)

Hours: 30 hours per week, usually Tuesday Friday, may include occasional evenings/weekends

Contract: Fixed term Contract until 31st May 2026 (may be extended, funding dependent)

Closing Date: Monday 17th March at 9am

Interview Date: Week of the 24th March

The Role

An exciting opportunity to join the charity, which aims to create a more resilient, climate friendly and healthy city. We deliver a range of projects, events and skills training to meet the needs of local people - working towards a future where everyone can live happier, healthier lives, whilst treading more lightly on the planet. The Wardrobe is a charity shop with a difference we have a free section, we promote looking after our clothes, swapping, mending, upcycling and more, to reduce as much textile waste as possible, and encourage our community to embrace sustainable fashion. We also run a busy programme of social groups, workshops and events to show people all the benefits of upskilling ourselves. Funds raised at charity shop helps to fund all our projects, so it is a vital part of our organisation.

You will:

• Managing and improving the day-to-day operations and income generation of the shop
• Using excellent time-management, delegation and problem-solving skills to achieve targets
• Using and promoting excellent customer service to encourage repeat and new customers
• Line Management and supporting The Wardrobe staff team
• Planning, running and supporting events
• Volunteer coordination, recruitment, training and support
• Monitoring of stock; sorting, storage and restocking
• Sales, cash handling and budget keeping
• Visual merchandising and ensuring the shop is fresh and appealing
• Ensuring the shop/building is kept clean, tidy and safe for our customers and volunteers
• Data Monitoring to ensure we are working towards our funded goals
• Assisting the Managing Director with funder reports and budgets in relation to the shop
• Social media campaigns to further drive sales and environmental/social goals, and promotion of all projects

About You

Essential

• Experience in management of a charity or retail shop to include visual merchandising and stock control
• Experience in planning and running events
• Able to learn quickly and adapt to the changing needs of a growing organisation
• A passion for people being able to engage, motivate and inspire others, in a non-judgemental, kind and supportive way
• Experience in both leading a small team and being an excellent team player
• Proficient in ICT including Microsoft Office
• Experience in managing budgets
• Experience in data monitoring and report writing
• Excellent organisational, problem solving and communication skills
• Able to promote the work of community-based projects through both online and offline campaigns
• Experience both writing and staying up to date with Policies & Procedures for health and safety and data protection
• A keen interest in climate, environmental and social issues that affect our community

Desirable

• A UK driving license

• An understanding of the projects and ethos of the charities mission
• An understanding of working in a charitable organisation/social enterprise
• Skills in repairing of household items/clothes
• Experience of partnership working with local agencies and non-profit organisations
• Experience of working with both administrative support and project volunteers

Please submit a CV (max 2 x A4 pages) and Cover Letter (max 1 x A4 page) explain in your CV/Cover Letter which of the Essential or Desirable requirements you meet, any relevant work experience and why you would like to work with the charity.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.