Service Desk Manager

Service Desk Manager

Service Desk Manager with strong organisational skills required to manage a team of around five. You will be tasked with overseeing all aspects of the service desk team ensuring customers receive a high level of support at all times.

The Service Desk Manager's responsibilities include setting performance targets, implementing guidelines to improve the team's productivity, and troubleshooting complex issues, prioritising customer satisfaction.

This is an office based role with some travel in the Essex area required.

Responsibilities

• Manage the Service Desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process

Qualifications

• Previously worked as a Service Desk Manager
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills
• You must have a full UK driving licence to be applicable for this role