Senior Service Designer

Job Title:

Service Designer

Location:

Dublin

Employment Type:

12 month Contract (20 January 2025 start date, 5 days per week with up to 2 days remote)

Role Overview:

As a Service Designer, you will play a critical role in redesigning and enhancing property management services. Collaborating with a multidisciplinary, agile product team, you will ensure internal processes and customer facing services are user-centered, efficient, and impactful.

You will be involved in research, prototyping, and process redesign while supporting the upskilling of staff in modern service design and product development methodologies.

Key Responsibilities:

• Conduct user research with frontline teams to understand processes and identify opportunities for improvement.
• Document research findings and contribute to the creation of user stories.
• Develop iterative prototypes for testing and evaluation.
• Redesign internal and external property management services.
• Create reporting and visualization tools to enhance property management.
• Support change management initiatives with frontline teams.
• Collaborate openly with technical and administrative staff.
• Provide on-the-job training and mentoring to staff, promoting contemporary service design practices.

Key Deliverables:

1. Redesigned internal property management services and processes.
2. Redesigned customer-facing property management services.
3. Reporting and visualization tools to support property management.
4. Microsoft Power Platform applications for property management.

Skills and Experience:

• Essential:

  • Demonstrable experience in service design and user research as part of a product delivery team.
  • Proven ability to work within multidisciplinary teams in an agile environment.
  • Strong understanding of modern product management methods and approaches.
  • Experience providing informal or formal mentoring and staff development.

• Desirable:

  • Experience working in the public sector or large organizations with subject matter experts.
  • Knowledge of Civic Tech or modern public sector development practices (eg, UK GDS).
  • Experience redesigning internal services.

Candidates must have stamp 4 or EU citizenship.