Senior Property Manager - Block Management

Would you like to work for one of the best managing agents in Manchester? Tired of being overworked and underappreciated? If so, please keep reading.

Due to continuing growth, our client is looking to strengthen their team with a Senior Property Manager, tasked with caring for a few medium-large developments (circa 700 units) and assisting with managing their team of 33 and growing. They are on the lookout for someone to join and help lead their block management team. They need someone already experienced in managing whole blocks/estates of apartments and, ideally, experienced in managing and training team members too. A Senior Property Manager would be expected to have at least 5 years of prior experience as a Block Property Manager and be able to take on any challenge in managing a development, including those with ongoing cladding remedial works.

As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include:

• Oversee the smooth running of the portfolio.
• Attend and prepare for regular meetings with residents/directors.
• Conduct routine inspections and schedule maintenance.
• Chair and minute meetings as appropriate and take actions resulting from these.
• Budget & financial control - their system is a big help with this.
• Build and maintain relationships with all stakeholders.
• Resolving of queries received on the portfolio.
• Helping to acquire new business (where commission can also be earned).
• Assisting with recruitment of team members, one to ones and reviews.
• Assisting with complaints handling (thankfully they don't get many at all but can't always please everyone!).

Our client is very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. They excel because their focus is on customer service, so they keep unit numbers per Property Manager lower than any other agent, to ensure each block gets a good level of attention and their staff aren't overworked. They aren't a national agent and will never be as the service is never close to that of a good, local agent.

Other ideal traits are:

• Excellent knowledge of financial administration (service charge accounting).
• Effective numeracy and data entry skills.
• Experience in handling cladding replacement work/building safety fund applications.
• Excellent interpersonal skills.
• Ability to maintain a high level of accuracy.
• Ability to meet deadlines and grasp the urgency of departmental activities.
• Experience in managing staff.
• TPI level 3.

Personal Skills/Attributes

• Maintaining strict confidentiality
• Demonstrate sound work ethics
• Flexibility
• Be assertive and dynamic
• Be deadline driven
• Maintaining relationships with all stakeholders
• Can work independently
• Problem analysis and solving
• Professionalism
• Full drivers licence and ideally own car

A little more about our client

They have grown considerably in the last 5 years but have done so carefully, choosing their clients and setting reasonable fees; they don't low ball to win business. They will (hopefully) be moving to new, much larger, offices in Castlefield later this year, investing in their future and allowing for further growth and development. However, they are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve their services and the work environment of the team.

If that sounds interesting, then please apply!