Retail Assistant

Do you have a passion for customer service?

Want to work for one of the top employers in the Ripon area?

Look no further

Role: Customer Service Consultant

Location: Ripon

Job Type: Full Time

Salary: £23,000 Per Annum

Hours: 36 hours/week (Mon-Sat, flexible office hours)

We are seeking a Customer Service Consultant to join our client based at a Ripon site. This role is ideal for someone who is passionate about delivering exceptional customer service and enjoys engaging in meaningful conversations.

Day to Day of the role:

• Serve as the first point of contact for customers, providing exceptional service and a straightforward experience.
• Proactively engage with customers to understand their needs and discuss the range of products and services on offer.
• Educate customers on products and services across various channels, ensuring they have all the information they need.
• Maintain accurate and up-to-date customer records.
• Offer support to vulnerable customers, ensuring they receive the assistance they need.

Required Skills & Qualifications:

• A passion for delivering exceptional customer service.
• Enjoyment in engaging with customers and building relationships.
• Excellent communication skills and the ability to work well within a team.
• Adaptability and openness to a variety of tasks.
• Commitment to maintaining high service standards.

Benefits:

• An on-target bonus of 8%, around £1,790 annually.
• 25 days of annual leave plus bank holidays, with the potential to increase with service.
• A holiday trading scheme and generous pension contributions.
• Access to wellbeing apps and employee discounts.
• Opportunities for charity involvement with two paid volunteering days each year.

This is an excellent opportunity to work within a friendly and busy team for a great company, so don't hesitate in applying.