Rents & Service Charge Manager

Location: Hybrid (with minimum 1 day per week at are Head Office in Hampton Wick, near Kingston-upon-Thames)

Hours: Full time (35 hours). Part time working patterns will be considered

Benefits: 26 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About our client

Our client own and manage more than 7,500 homes across the south of England from Devon to Norfolk. They are a social housing landlord and England's leading rural housing specialist. They deliver small housing developments in partnership with local communities although, for historic reasons, they also own some housing in urban areas.

Our client is passionate about providing a first-class service for their customers. If you are enthusiastic, customer-focused and passionate about making a difference to people's lives, then our client wants to hear from you.

About the role

This is a fantastic opportunity for someone looking to make an impact in the delivery of the rents and service charge provision.

You will manage a small team to cover all aspects of rents and service charge provision, including: accounting for payments received from residents and benefit authorities; calculating and reviewing our clients residents' rents, service charges and miscellaneous charges; and ensuring that our clients policies and procedures remain compliant with the latest government guidance and legislation, as well as wider best practice.

The role will require close working and collaboration with colleagues within the Finance team and wider organisation (in particular their Housing and Leasehold teams), as well as communicating externally with residents and other stakeholders regarding rents and service charges. You will also need to liaise with our clients external auditors for the annual service charge audit, and report to their Head of Finance and Executive Team on their rents and service charge performance.

You will also lead on an exciting project to implement a service charge accounting system, as well as further communication improvements.

About you

Our client is looking for someone with keen attention to detail and strong data analysis skills. You will also need to be adept at communication and passionate about service improvement.

The ideal candidate will have:

• Strong MS Excel skills and experience with analysis of transactional data.
• Previous experience of working in the housing sector and knowledge of the use and financial administration of housing management systems.
• Knowledge of rents and service charge legislation, guidance and best practice.
• Previous experience of maintaining financial records and administrative systems.
• Previous experience of managing/supervising others, and working with others to deliver housing and rents & service charge projects (such as the annual rent review).
• The ability to work as part of a team with the aim of providing a first-class service to both colleagues and customers.
• The ability to communicate with a wide range of people with varying degrees of rents/service charge knowledge and financial literacy.

Our client is eager to support colleagues with training and progression, so this role would also ideally suit someone who already has, or is intending to start, a financial qualification.

Benefits provided

• Annual Leave: Starting at 26 days, plus bank holidays (pro-rata for part time) and 1.5 days complimentary leave, along with the option to purchase additional leave.
• Enhanced Pension: employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
• Other benefits include:
• Flexible working opportunities
• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle and Car Leasing Scheme.
• Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long service awards.

How to apply

Please send your CV and any supporting statement by midnight on Sunday 3 November 2024.

Our client will be conducting interviews as the recruitment progresses and may close the vacancy early.

We recommend applying early.

This post is subject to background checks.