Lead Performance Analyst

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As a Lead Performance Analyst, you will be responsible for the accuracy and quality of data and analysis on our digital products, and of how data and analysis are used to understand and nudge user behaviour.

This role will lead the development, implementation and maintenance of data and analytics within Student Experience and collaborate with the UAL Data analysis & Data Analytics teams to develop data and analytics strategies for UAL. You will analyse and interpret data from multiple sources across the university to provide valuable insights. For example, measuring and understanding behavioural data to drive improvements across our products and services right though to providing the data to sunset or scale products or join up customer journeys across services. You may manage a small team of performance analysts to ensure timely delivery of insights.

At an exciting time for the transformation of UAL's digital capabilities, this role will be integral to building a data led ways of working and developing a data strategy that will be used to inform operational and strategic decisions for our digital products. To achieve this, the Lead Performance Analyst will need to cultivate positive relationships with key stakeholders to understand their needs and priorities.

In this recruitment round, we are seeking a Lead Performance Analyst to work across our Student Experience service teams as we focus on creating and enhancing a seamless and reliable digital experience.

Experience

• Substantial experience in data analysis with a track record of delivering projects that add value to the business.
• Experience developing data strategies and setting up data structures.
• Experienced working with analytics platforms eg Google Analytics to deliver value from data.
• Understanding of data visualisation tools (Power BI/Tableau)
• Experience working with large datasets and databases and interrogate the underlying data sources, advising on data quality issues.
• Excellent communication skills and the ability to work both independently and as part of a team
• Experience of SQL would be beneficial

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £52,246 - £70,117 per annum, Dependent on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

For more information on UAL, and Digital & Technology, please visit the dedicated microsite

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.