Knowledge Manager

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

We are seeking a dynamic Knowledge Manager to drive innovative solutions and deliver impactful content improvements. You will lead a team of Knowledge Management Specialists, utilising Agile methodology to manage projects in defined sprints. Your focus will be on leveraging both existing and emerging technologies to create solutions that deliver measurable value to the business, end users, and customers.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Optimising the team with general skills to be able to deliver with minimal hand-offs
• Building collaborative relationships across the business, client and 3rd party areas in order to successfully deliver KM initiatives
• Effectively prioritise deliveries against sprint timelines and value
• Evaluating and assess the costs and the potential impact of proposed solutions, considering technical limitations, risk and operational impacts
• Ability to articulate business problems, proposed solutions and delivered benefits to internal and external stakeholders
• Tracking the impact of any change implemented to ensure it delivers the agreed outcomes

What we're looking for

• Experience or understanding of working with content creation and style guides
• Working with or creating process guides and training material
• Working knowledge of business analysis and information/data presentation techniques
• Ability to create meaningful current state information packs to allow stakeholders to make quick decisions
• Strong interpersonal skills and confidence to manage stakeholders against actions and deliverables
• Strong attention to detail, good fact finding skills and ability to make evaluative judgments

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!