Telephony Lead

What we're looking for

• Advanced leadership capabilities with a track record of managing high-performing teams
• Working knowledge and experience installing, Upgrading, troubleshooting & maintaining VoIP contact Centre systems (CXOne, CISCO, Genesys, others)
• In-depth knowledge of telephony and contact centre technologies
• End-to-End Telephony Architecture
• Handling a team of Telephony Analyst
• Deep understanding of modern telephony technologies, including cloud-based solutions, AI-driven tools, and unified communications platforms
• Strong business acumen with the ability to align technical initiatives with broader business strategies
• Excellent communication skills, with the ability to influence senior management and promote cross-departmental collaboration
• Strategic thinking with a focus on innovation, cost reduction, and long-term sustainability

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!