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Key Accounts Administrator
Posted 13 days 4 hours ago by Dynamite Recruitment Solutions Ltd
Permanent
Full Time
Other
Hampshire, Eastleigh, United Kingdom, SO500
Job Description
- Clear progression
- To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements on the accounts are met.
- To ensure all accounts data is updated.
- To complete daily, weekly and monthly tasks as assigned to you to support on large national customers.
- To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow.
- To upload documents to customer specific portals in line with their contract requirements as required
- To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV.
- To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms.
- To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about the business.
- To have excellent liaison and communication to all customers and departments.
Dynamite Recruitment Solutions Ltd
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