IT Support Technician

The Opportunity:

My client are a professional services company currently looking for an IT Support Technician to join their team that will see you providing first line technical support and dealing with helpdesk tickets and troubleshooting issues.

You will be assisting with the roll out of new hardware and software and help to provide end user IT training and other tasks to help ensure my clients IT systems run smoothly.

You will also assist the IT Network Manager and the Head of IT with project work including management and administration of the firm's in-house software and database systems.

Skills and Experience:

• Ability to work under pressure and manage multiple projects
• 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role essential
• Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync, etc.)
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD, etc.)
• Windows Desktop 10/11
• My client would like someone who is proactive and loves what they do so must have a passion for IT
• Excellent customer service skills
• A full driving licence (access to a vehicle is not required, but beneficial)
• Working within an ITIL environment. Preferably holding a current qualification
• Technical qualifications such as CompTIA+ or Network+ would be advantageous
• Experience within a regulate environment or similar area desirable but not essential

Please call and speak to John here at ISR to learn more about our exciting client based in Exeter, Devon and their ongoing growth plans