IT Support Technician

IT Support Technician | Windows 2nd line BAU Support, Hardware Support, Mobile phones | SC Clearance:

Must have Active SC Clearance to be considered for this position at this time

The role:

• We are currently working with a Tech Consultancy, who are looking for two SC Cleared 2nd Line Support Engineers to provide BAU Support and Hardware break/fix for one of their clients in Derby.

Key Information:

• Duration: 6 months - very highly likely extensions.
• Pay: Circa £170 - £180 per day Inside IR35
• Location: On site in Derby 5 days per week.
• Start Date: Jan 2025
• Circa 7.5 working hours per day

The Key Requirements:

• Proven experience in IT Service environment
• Ideally certified in appropriate technologies, Dell and Windows to support business strategy
• Provide IT Break/Fix Support (1st, 2nd line)
• Escalate issues in line with company processes to ensure customer demands are met.
• Ensure Department/Contract meets SLA performance targets
• Supporting Dell and HP kit, docking stations, keyboards, mice
• Windows 10/11 environment
• MS Outlook & Office 2016
• 2nd Line Software Support & Installation
• Keep skills up to date with IT industry standards as appropriate to the role/contract
• Understand and adhere to policies and procedures
• Maintain and improve customer satisfaction levels

If you have SC clearance and meet the above requirements, we'd love to hear from you!

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.