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IT Support 2nd/3rd Line
Posted 14 days 5 hours ago by Candidate Source Ltd
Permanent
Not Specified
Other
Sussex, Chichester, United Kingdom, PO188
Job Description
Join this MSP as an 2nd/3rd line IT Support Analyst.The role will be predominantly office-based, with some customer visits.THE IT SUPPORT 2ND/3RD LINE ROLE:
- Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
- Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.
- Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
- Deployment of new hardware and software alongside existing upgrade schemes.
- Occasional involvement in project work.
- Assisting the Support Team Leader in aiding other team members.
- Managing your own tickets, ensuring that they are kept up to date.
- IT support experience covering:
- Active Directory
- Windows 10/11, Windows Server (bonus points for macOS)
- Office 365
- Azure
- Hardware
- Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
- Full, clean driving license
- £28,000 - £36,000
- 20 days holiday + public holidays
- Pension
- Cycle to work scheme
- Free onsite parking
- Company laptop, phone, and accessories