IT Support 2nd/3rd Line

Join this MSP as an 2nd/3rd line IT Support Analyst.The role will be predominantly office-based, with some customer visits.THE IT SUPPORT 2ND/3RD LINE ROLE:

• Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
• Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.
• Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
• Deployment of new hardware and software alongside existing upgrade schemes.
• Occasional involvement in project work.
• Assisting the Support Team Leader in aiding other team members.
• Managing your own tickets, ensuring that they are kept up to date.

KEY SKILLS & EXPERIENCE:

• IT support experience covering:
• Active Directory
• Windows 10/11, Windows Server (bonus points for macOS)
• Office 365
• Azure
• Hardware
• Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
• Full, clean driving license

SALARY & BENEFITS AS IT SUPPORT 2ND/3RD LINE:

• £28,000 - £36,000
• 20 days holiday + public holidays
• Pension
• Cycle to work scheme
• Free onsite parking
• Company laptop, phone, and accessories

To apply for this role as IT Support 2nd/3rd Line, please click apply online and upload an updated copy of your CV.All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.