IT Helpdesk Support

Join Our Team as a Technical Support Specialist!

Are you a tech enthusiast with a passion for helping others? We're looking for a proactive and skilled Technical Support Specialist to join our dynamic team in Central London.

About the Role

As an IT Technical Support Specialist, you will be primarily based in Central London, providing IT support to clients located around Warren Street, Holborn, and Chancery Lane. Your day will start at the offices of a law firm near Chancery Lane, but you'll have the flexibility to move between locations throughout the day. At other locations, you will handle a wide range of tasks related to IT infrastructure, ensuring smooth and effective operations across all sites.

Key Responsibilities:

• Provide exceptional IT support with a focus on customer satisfaction
• Handle support tickets and utilize remote support tools effectively
• Administer Office365 and Google Workspace for seamless business operations
• Onboard and offboard staff, including provisioning laptops and hardware
• Setting up audiovisual equipment for meetings and virtual courtrooms
• Collaborate with team members of varying technical abilities, offering training and support in best practices and application use
• Assist clients across Central London, occasionally working flexible hours to minimize disruption

Preferred Skills and Experience:

• Minimum 1 year of experience in an IT support desk role
• Familiarity with IT hardware, networking, and server administration (preferred but not essential)
• Excellent communication skills to engage with both junior and senior colleagues
• Willingness to start each day at our office near Chancery Lane Station by 8am, at least four days a week

What We Offer:

• Competitive salary of £38,000 per /annum
• Comprehensive benefits package including a pension, phone, laptop, and private healthcare after probation
• Additional training on bespoke systems to advance your skills and career

How to Apply

If you're ready to take the next step in your IT career and make an impact, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.