HR Assistant

HR Assistant

Contract until: 06/01/2025

Based in Brixton, London

£152.16 PD Inside IR35, VIA Umbrella

To deliver operational excellence across a range of HR processes including HR Advisory, Employee Relations, Recruitment, Contracts and Systems and Learning and Development

Main duties and responsibilities

Operational Delivery

• Makes judgements on prioritisation of work to manage workload and respond to urgent requests, supported and directed by the Team Leader and Contact Point manager where appropriate

• Responds to customer demand on the HR Function, supporting casework, recruitment, workforce reporting, systems support, learning and/or organisation development

• Acts as a first point of contact for the HR function, resolving process or policy application-based queries and basic data access request, and triaging other requests and connecting to the relevant individual within the HR Function as required

• To demonstrate flexibility whilst working across various HR teams to support workload peaks and troughs, developing knowledge and experience across all teams

• Uses HR systems and databases appropriately to record all work actions, ensuring accurate information is stored in line with information and record management policies

• Maintains compliance with the Data Protection Act, GDPR and confidentiality of employee information and the Company's data

• Drives a culture of continuous improvement through the HR Function by identifying opportunities to make changes to ways of working to reduce support requests through Contact Point, and to maximise the effectiveness and efficiency of the HR Function's operations

Stakeholder Management

• To develop working relationships with key stakeholders and colleagues, and collaborate to help support with various ideas and solutions for the HR Function

Core Skills

• Understands what databases are used at the Company and how data is gathered, organised and extracted

• Understands what a career Pathway is and how they could be deployed across the Company

• Inform and advise managers and employees about HR Policy & Procedure and implement guidelines in relation to the Policy & Procedure

• Utilise the Contact Point system and the information it provides to understand the correct HR team to direct the work to

• Establish effective relationships with key stakeholders and colleagues in the Company

• Provide accurate and appropriate advice to line managers in order to train and support them to follow processes effectively and with minimal risk

• Implement guidelines on HR Policy & Procedure (as well as processes and principles), in order to keep employees and line managers aware of the latest practice and their responsibilities

• Ability to learn appropriate UK employment and discrimination law and apply this in their role in order to ensure employee's rights are protected the Company is not subject to any legal challenge

• Ability to evaluate data and establish key insights, identify and highlight key trends/changes to trends in financial, people and/or performance indicators (when approaching HR casework)

Desirable but not essential

• Experience of working in an HR department in a customer focused organisation, proactively facilitating and leading change

• Experience of applying HR policies and processes in a shared service centre environment

Due to high demand we are only able to respond to applications that meet the required criteria