Housing Assistant

Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in Berkshire.

What the job will be doing

• To ensure delivery of a responsive, efficient, agile, high quality and customer focused housing management service.
• To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
• To seek out resident views and to listen and act.
• Promotes great customer services in all interactions with residents and other stakeholders.
• Provides quality resolutions to routine and more complex queries at pace to residents.
• Represents and champions residents, always.
• Housing Management duties as requested.

What you will need

• Exceptional customer service skills.
• Resourceful and supportive approach when dealing with resident requests.
• Confident in making decisions that are resident focused.
• Ability to quickly disseminate information, simplify complex material and communicate at all levels.
• Experience of working within a customer-focused environment.
• Excellent verbal communication skills.
• Good time management skills, ability to prioritise, copes well under pressure and meet targets.
• A good working knowledge of housing legislation, tenancy legislation and property management regulation.
• Good knowledge of safeguarding practices and risk in the housing sector.
• A good knowledge of the regulatory environment in which we operate.
• Demonstrate proficient use of Microsoft Office packages.

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.