Helpline Volunteer Officer

This is an excellent opportunity to join a dedicated team supporting vital services for individuals. The role focuses on recruiting, training, and developing volunteers who provide emotional and practical support, as well as coordinating innovative volunteer-led projects.

In this position, you will:

Recruit, onboard, and train volunteers, ensuring they have the tools and support to succeed in their roles.
Manage referrals and support volunteers in delivering befriending services.
Facilitate volunteer group sessions and conduct performance monitoring to maintain quality support.
Handle safeguarding concerns, ensuring all protocols are followed and logged appropriately.
Contribute to volunteer recognition initiatives to foster engagement and a sense of community.

We are seeking a candidate who:

Has experience supporting volunteers, including recruitment and training.
Can communicate effectively, demonstrating empathy and understanding for diverse lived experiences.
Excels in organisational skills, managing competing priorities with ease.
Is proficient in using digital tools, including CRM systems, to maintain records and streamline processes.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.