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Group Service Desk Engineer
Posted 2 days 17 hours ago by The Portfolio Group
38 000,00 € Annual
Permanent
Not Specified
Other
Dublin, Ireland
Job Description
Looking for Desk Engineers!
A leading Ireland and UK Employment Law and Health & Safety Specialists, providing an integral service to 32,000 client's daily business operations is looking for a talented Group Service Desk Engineer to provide 2nd line support to users in all their offices.
An ideal candidate must have a combination of the following skills:
- A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management
- Demonstrate strong organisational skills and be accountable for your daily workload
- Responsibility for being the first point of contact on the Service Desk
- Responsibility for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users
- To provide application support to our internal and external users
- To work within SLA and KPI targets to agreed business priorities.
- Setting up and configuring new laptops, desktops and mobile devices
- Excellent troubleshooting and problem-solving skills.
- Experience of ticket management.
- Windows 10 / 11 and Microsoft 365
What's on offer?
- 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5 years
- Additional day off for your Birthday
- Medicash cash plan
- Profit share scheme
- Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years.
- Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks.
- Cycle to work scheme.
- Season Ticket Loan Scheme
- 24/7 Access to Health at Work
- Auto enrolment onto the Group Life Insurance scheme
- Bupa individual health care cover after 5 years' service
- Bakers Breakfast every Monday for office-based staff.
- Free onsite Gym
If you are passionate about joining a fasting growing global company, then please apply and drop me an email at
Help shape the future of technology!
48208MS
INDIRE
The Portfolio Group
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