Genesys Solution Architect

Role - Genesys Solution Architect
Duration - 3 months
Location - Sheffield 2 hybrid 3 days p/week

We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Genesys Solution Architect for one of their Clients based in Sheffield(Hybrid).

IR35: This role is Inside of IR35

Role Details:
Principal responsibilities

• Lead and own the development and implementation of Contact Center architecture strategy and standards pertinent to the client's Channels strategy.
• Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate governance bodies.
• Responsible for supporting the business to define a coherent technology change portfolio that enables delivery of the global business/global function strategy and then decomposing the portfolio into requirements that can be delivered in a single DevOps Product Team, or where appropriate, defining programmes required to co-ordinate delivery of complex change across the client's business areas.
• Act as the recognised technical expert associated with the relevant client business area domain/systems.
• Accountable design authority for technology decisions and leadership of the appropriate governance bodies.
• Review services provided against client business area strategy and benchmark internally/externally as appropriate.
• Stay abreast of technology trends and advise Technology and the business about potential benefits/impacts.
• Provide a consultancy role to Technology and business teams where appropriate.
• Where appropriate, provide full life cycle architectural guidance to development teams and ensure quality technical deliverables.
• Lead a customer-centred culture. Champion activities encouraging outstanding service and/or enhancing customer advocacy.
• Define the scope of the strategic responsibility for architecture against their aligned remit area.

Requirements

• To be successful in this role, you should meet the following requirements:
• 8-10 + year experience for applications running in MS Windows platform.
• Working knowledge of Contact Centre applications like IVR, Genesys etc.
• Good knowledge on IVR and its designing with flow.
• Knowledge in Genesys Systems and technology
• Experience with Microsoft Office products - O365, PowerPoint, Word, teams and Excel
• Experience with Confluence, JIRA, Kanban boards tec
• Strong analysis skills -definition of use cases/sequence diagrams with be essential
• Operating in an Agile based methodology environment
• Cloud experience - AWS certification preferred
• Experience operating with third party vendor operations
• Multi-market project so flexibility and experience in operating in this environment would be a must have
• Bachelor Degree

The successful candidate will also meet the following requirements: (Good to have Requirements)

• Experience of regulatory approvals
• Creation of Solution Design Documentation from Business Architecture through to the Infrastructure
• Experience with security architecture
• Eagerness to learn new things
• Familiarity with AGILE methodology and DevOps and ITIL framework.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.