French speaking L1/L2 Helpdesk Analyst - Ticketing tools - Office 365 - France - Hybrid/Remote

French speaking L1/L2 Helpdesk Analyst - Ticketing tools - Office 365 - France - Hybrid/Remote

Empiric has received an exciting opportunity for a French speaking L1/L2 Helpdesk Analyst with familiarity with ticketing tools and strong skills in all MS Office applications.

The success candidate will be receiving calls and emails, first-line customer liaison. Providing an incident and request service. Together with logging all relevant incidents/service request details allocating categorization and priorisation codes.

Skills/experience:

• Min 1 year Support/Helpdesk
• Fluent French speaking
• MS Office
• Ticketing tools
• Escalating incidents or services requests
• Keeping customers informed on incident status and progress

• Term: 6 to 12 Months plus extensions
• Rate: Day rate + Starter Bonus + Free Lunch Club experience

This is a critical position, please respond to this advert or reach out to Woody on either (see below) or (whatsapp is fine) for a confidential chat and more details on rate and this super dooper project.