Field Service Engineer

Field Service Engineer I; Onsite Engineer I

Location: Wilmslow, Cheshire/Abingdon, Oxfordshire

Job Type: Full-time
Join a leading company in providing innovative solutions and exceptional customer service. We are dedicated to maintaining the highest standards of quality and safety in our operations.

Position Overview:
We are seeking a Field Service Engineer I to deliver frontline support for the installation, commissioning, maintenance, and troubleshooting of our products. This role is critical to ensuring customer satisfaction and operational excellence.

Key Responsibilities:

• Perform maintenance activities, including installation and commissioning, in line with global standards.
• Provide frontline support for key field service activities at customer sites.
• Conduct basic faultfinding and troubleshooting to resolve or escalate issues promptly.
• Ensure compliance with all applicable regulations and safety protocols.
• Compile detailed reports and provide feedback on service activities.
• Set up, operate, and maintain software products and monitoring platforms.
• Accurately capture service-related information through established processes.

Qualifications:

• University degree or formal qualification in mechanical, electromechanical, or electronics disciplines.
• Previous field service experience in a relevant or related industry, ideally customer-facing.
• Strong customer focus with the ability to deliver solutions that meet expectations.
• Excellent problem-solving skills and self-directed work ethic.
• Ability to communicate effectively in both the local language and basic English.
• Proficient in using computer software for data recording and report writing.
• Understanding of technical documentation, including technical drawings.

Working Conditions:

• Shift work may be required to meet customer commitments and emergency coverage.
• The role involves a high level of physical activity; a medical assessment will be conducted prior to employment.

Why Join Us?

• Opportunity to work in a dynamic and supportive environment.
• Career development and growth opportunities.
• Be part of a team committed to excellence and customer satisfaction.