Customer Support Engineer

Customer Support Engineer - Colchester Area - Up to £30,000 - 25 Days Holiday + Bank Holidays

Are you a problem solver with a passion for technology and customer service? Join a global leader in advanced electronics and testing solutions as a Customer Support Engineer. This exciting role offers the chance to work with cutting-edge hardware and software products used worldwide while advancing your technical skills and career.

Key Responsibilities:

As a Customer Support Engineer, you will:

• Troubleshoot and resolve technical issues with product installation, configuration, and maintenance
• Escalate complex problems to internal teams and ensure timely solutions
• Maintain accurate records in Salesforce ServiceCloud
• Create knowledge base articles to assist customers with self-service solutions
• Build strong relationships with customers, offering tailored advice and training
• Collaborate with R&D teams to share customer feedback for product improvements
• Ensure timely support, meeting Service Level Agreements (SLAs)

What We're Looking For:

• Bachelor's degree in engineering (preferably electronics or computer science)
• Proficiency in at least one programming language (C#, .NET, Python, LabVIEW, VeriStand )
• Analytical problem-solving skills
• Excellent communication and customer service abilities
• Experience with Salesforce ServiceCloud or similar CRM tools is advantageous
• Familiarity with PXI, LXI, VISA, or IVI standards and test instrumentation is desirable

Why Join Us?
This role comes with fantastic benefits and development opportunities:

• 25 days annual leave + bank holidays
• Life insurance at 4x your annual salary
• Corporate gym and spa membership
• Career progression, training programs, and education sponsorship

Ready to Apply?
Take the next step in your career today! Contact Mark, Team Leader of the Technical & Engineering Division at Prime Appointments, to learn more about this exciting Customer Support Engineer role.