Customer Services Coordinator

Customer Services Coordinator

Your new company
Hays are working with a growing Manufacturing business based in Telford who are looking for a Customer Services Coordinator on a permanent basis. This company is looking for a dedicated and dynamic Customer Support Office Administrator to join their very friendly team on a permanent basis.
Your new role
As a Customer Services Administrator, your role will involve:

Quotation Management: Handle service visit and spares quotations.

Order Management: Manage purchase orders and requisitions.

Documentation: Ensure proper filing and storage of documents.

Inventory Control: Work closely with the Stores Department to manage stock and inventory.

Spare Part Processing: Schedule and process spare parts.

Invoice Management: Oversee invoice processing.

Database Updating: Keep our databases up-to-date.

Travel Coordination: Book travel and accommodation for engineers.

Administrative Support: Assist engineers with documentation and administrative tasks.

Help Desk Assistance: Support the Customer Support Help Desk with call handling, scheduling, and job number allocation.

Global Support: Occasionally support different time zones outside of normal working hours.

Reporting: Report to the UK Customer Service Office Manager.

Compliance: Adhere to the company's QMS procedures and processes.

What you'll need to succeed
In order to be considered for this role you will need experience in the following:

Agile Environment Experience: Thrive in a fast-paced, changing business environment.

Customer-Facing Experience: Proven experience in a customer-facing role.

Microsoft Software Proficiency: Skilled in using Microsoft software.

Communication Skills: Excellent verbal and written communication skills.

Sage Experience: Experience with Sage 50 or 200, or similar accounting/planning software.

What you'll get in return

• Friendly team
  
• Free parking
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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