Customer Service Manager

Head of Customer Service

I am seeking a Customer Service Manager with a proven track record of enhancing customer experience and effectively managing large-scale complaints. This role is ideal for a leader with experience in overseeing a team of 10, preferably within a logistics environment. The successful candidate will be instrumental in driving customer satisfaction and loyalty.

Day-to-day of the role of the Customer Service Manager:

• Lead and manage a customer service team of 10, ensuring high levels of performance and customer satisfaction.
• Develop and implement strategies to improve the overall customer experience.
• Handle complex and escalated customer service issues.
• Monitor and measure service metrics and utilize data to develop strategies for improvement.
• Work closely with other departments to ensure a cohesive approach to customer service.
• Provide training and mentorship to team members to enhance their skills and performance.
• Continuously seek ways to streamline processes and introduce innovations in customer service.

Required Skills & Qualifications of the Customer Service Manager:

• Proven experience as a Customer Service Manager or similar leadership role.
• Strong background in handling large-scale customer complaints and improving customer experience.
• Excellent management and leadership skills with the ability to motivate and drive a team to excel.
• Relevant experience within a logistics environment is highly desirable.
• Strong problem-solving and decision-making capabilities.
• Excellent communication and interpersonal skills.

Benefits of the Customer Service Manager:

• Competitive salary range of £50k - £60k.
• 25 days holiday.
• Onsite working environment.
• Cycle to work scheme for a healthier and more eco-friendly commute.

To apply for the Customer Service Manager position, please submit your CV.