Customer Service Manager

An accomplished Customer Service Manager is needed to lead the customer service department within an industrial/manufacturing environment, focusing on continuous improvement and customer satisfaction.

Client Details

This is an established brand within the industrial and manufacturing sector. The company boasts a strong global presence and consistently strives for innovation and excellence. The organisation is committed to providing high-quality products and services to its diverse client base.

Description

This is an excellent role for a focused Customer Service Manager to lead a small team and bring in new structures, processes and procedures to prepare for the next phase of growth.

• Overseeing a complex sales order processing process within a manufacturing setting
• Leading and motivating a high-performing customer service team
• Developing and implementing customer service policies and procedures
• Identifying opportunities for process and organisational improvements
• Tracking and reporting on customer service metrics
• Collaborating with other departments to ensure customer satisfaction
• Providing training and coaching to customer service staff
• Managing customer complaints and enquiries effectively
• Keeping up with industry trends to ensure excellent customer service

Profile

A successful Customer Service Manager should have:

• Excellent experience to contribute to a growing manufacturing business
• Strong leadership skills and the ability to motivate a team
• Excellent communication skills, both verbal and written
• Experience in a customer service role within the industrial/manufacturing sector
• Knowledge of customer service software, databases, and CRM tools
• A customer-focused approach and the ability to handle difficult situations with diplomacy

For this role we are actively looking for an individual who is comfortable committing 6 months to the preparation of this fantastic team, the aim will be to ensure the team can run self sufficiently and an internal candidate can be promoted into a Team Management role.

Opportunities to stay on within the business and support in other areas will likely be available but not guaranteed.

Job Offer

• An annual salary of approximately £40,500 - £44,500
• Free Car Parking
• A supportive and collaborative work environment
• Opportunities for professional growth within the industrial/manufacturing sector
• Located in the vibrant area of Stockport
• A 6 month contract within a reputable company

We encourage all suitable candidates to apply for this exciting role and join our innovative team in Stockport.