Customer service & software support employee

More than 30 years of experience make Redline Data a competent, responsible and future-proof partner. As an IT provider, we develop and support comprehensive solutions for psychosomatic and rehabilitation clinics, counseling centers and outpatient services. As consultants, we support our customers in optimizing internal work processes. We also provide a needs-based, flexible and secure IT environment with our data center.

EMPLOYEE CUSTOMER SUPPORT & SOFTWARE SUPPORT WORKING AT REDLINE DATA

We are a medium-sized company with more than 50 employees and trainees and are looking to fill the above position as soon as possible. Whether from the home office or at our Ahrensbök location, thanks to our good network, team-oriented work is possible at any location.

Your tasks:

• You will support our customers with questions relating to the use of our PATFAK applications.
• You will carry out troubleshooting and process handling in the 2nd level area (e.g. software operation, installations and configuration).
• You will process and document customer inquiries and solutions in our ticket system.
• You support our customers remotely.

What you should bring with you:

• You have several years of professional experience in the IT sector or in a comparable IT support role.
• You have a confident manner and customer-oriented communication skills
• You are service-oriented and enjoy telephone contact with customers.
• With your analytical skills, you can solve problems effectively.
• You are fluent in German and have a good command of written and spoken English.
• Independent and solution-oriented work as well as trusting and team-oriented cooperation round off your profile.

We offer you:

Trusting cooperation, open and transparent communication and employee satisfaction are the cornerstones of our harmonious and informal corporate culture. With various additional benefits, regular company events and plenty of room for individuality, we create workspaces that motivate and connect.
Our additional benefits at a glance:

• Flexible working hours and the option to work from home
• Various company health management offers in the form of a health budget and free fitness circles
• Financial support for the company pension scheme
• Individual further training opportunities
• Mobility through the possibility of using a job bike or salary conversion in the form of a company car

Find out more about our additional benefits.

Apply now!

Have we piqued your interest? Then we look forward to receiving your application, either by e-mail to or via our application form on our homepage.

If you have any questions about the application process or the advertised position, please contact Kathrin Bremer on 04525/49700.

Redline DATA GmbH EDP Systems
Dieksbarg 13
23623 Ahrensbök

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