Customer Service Manager

Customer Service Manager

Your new company
Our client is a housing association based in Norwich, they are seeking a customer service manager on a 9-month contract. They are looking for an enthusiastic and motivated individual to develop and manage our Customer Service team, ensuring residents receive a high level of service.
Your new role

The ability to review and enhance customer service processes.

Monitor performance and complaints data.

Overall responsibility for the Customer Services Team

Proactively seeks good practice within and outside the housing sector to make service improvements

What you'll need to succeed

At least 3 years experience of leading and managing a customer service team

Significant people management experience demonstrating excellent coaching skills

Experience of working in a customer services

Experience providing and monitoring performance data, and using that data to implement improvements

What you'll get in return

£37,000- £40,000 Salary

Hybrid working

Fixed-term contract for 9 months

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #