Customer Service Advisor

Customer Service Advisor - Newcastle - Temporary, permanent after 6 months.

My Client is looking for enthusiastic individuals to join their team of Customer Service Advisors, where customers are at the heart of everything they do. Is this you?

• Do you have a passion for simplifying processes and making things easier for customers?
• Do you enjoy tackling more complex customer requests, working alongside colleagues from different departments to find solutions?
• Do you take pride in knowing you've helped achieve the right outcome for a customer, especially when you get it right the first time?

If so, this could be the perfect role for you!

• Friendly, helpful individuals who are passionate about delivering outstanding customer service.
• Comfortable working in a fast-paced environment, while following established processes.
• Detail-oriented with a strong focus on keeping customer records accurate and up to date.
• Responsible and capable of managing customer information in line with GDPR guidelines.
• A team player who enjoys collaborating with others to deliver excellent service and identify opportunities for improvement.
• Driven to meet key performance indicators and contribute to the team's success.

Additional information

• Location - Newcastle (Cobalt Business Park)
• Pay Rate: Up to £17.20 PAYE | £21.96 Umbrella
• The working hours are between 8am and 10pm, Monday to Sunday - we usually work a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
• Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.

If you are interested in this position, please apply directly. Alternativley, please send your CV to (see below)

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.