Complaints & Resolution Manager

Complaints and Resolution Manager

Your new company
A public sector mental health charity with national locations. Headquarters in Manchester

Your new roleComplaints & Resolution Manager 6 months FTC.
30k to 50k Pro Rata.
Complaints and Resolution ManagerSalary: £30,017.4 (FTE £50,029.64) Part-time hours - 22.5 hours per week. (3 days per week - Wednesday to Friday preferred)
The complaints and resolutions manager will head up and lead a complaints processing team. The organisation is large and wide scoping and has over 20,000 members along with 4,000 well-being practitioners.
This position is part-time (22.2 hours per week), offering the flexibility of working from home with travel as required for operational needs and purposes.
You will be responsible for the effective delivery of the new complaints policy and review of the policy. You will be managing complaints and developing systems and procedures to support new policy implementation.
Key duties of this role include management of staff, supporting them to effectively deliver the complaints service, developing, monitoring, and analysing complaint related information, and producing and presenting management reports.
You will have proven experience of managing staff in a professional setting, experience of progressively developing systems and procedures, and knowledge and understanding of healthcare (especially the talking therapy service).
Excellent communication skills are also a must, including written and verbal, along with the ability to work independently, high attention to detail, and the ability to measure outcomes and apply continuous improvement to a service.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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