Co-ordinator Customer Accounts

We are seeking a proactive and detail-oriented Customer Accounts Coordinator to join our dynamic Income Service team. In this role, you will support the collection of housing costs, ensure high data quality, and manage garage accounts across defined localities. Your efforts will help sustain tenancies and contribute to a high level of customer satisfaction.

Key Responsibilities:

• Manage direct debits and contact customers regarding payment issues.
• Handle Housing Benefit overpayment invoices and Universal Credit verifications.
• Maintain accurate records and data quality.
• Support new and transferring tenants with rent and payment arrangements.
• Advise departing tenants on their financial obligations.
• Review credit reports and process refunds.
• Raise purchase orders and manage income reports.
• Signpost and refer customers to supportive interventions

Based in either our Greenham, Bristol or Christchurch offices, working hybrid at home and in the office. There will be some travel between our other offices as well so you should be happy to travel when required

Knowledge & Skills:

• Up-to-date knowledge of welfare benefits, particularly housing-related benefits.
• Strong administration experience, with high attention to detail and the ability to manage your own workload effectively
• Ability to work well as a team
• Ability to assess data quality and address issues effectively.

Why Join Us? At Sovereign, you'll be part of a team that values collaboration, innovation, and professional growth. We offer a supportive work environment where your contributions make a real difference in our community.

Your Benefits:

• £450 yearly flexible benefit allowance.
• Flexible working arrangements.
• 25 Days Holiday + Bank Holidays (increasing annually up to 30 days).
• Generous matched pension scheme (up to 12%).
• Diverse range of additional benefits.

We are a charitable organisation dedicated to providing high-quality, affordable homes and services to our community, and are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. If you'd like to part of our team, apply today!