Boutique Assistant - Central London

Job Mission:As an Ambassador of the Maison, the Boutique Assistant plays a vital role in delivering exceptional client service and ensuring a seamless experience within the boutique. Responsible for welcoming clients, managing wait times, and assisting the Sales Associates, the Boutique Assistant also supports daily boutique operations and maintains a pristine boutique environment, including stockroom management and non-value orders.

1. Client Welcoming & Waiting Time Management

• Welcoming Clients:

  • Uphold the Maison's image with a professional and courteous demeanor.
  • Provide an exceptional client experience with the highest degree of courtesy and professionalism.
  • Greet and welcome clients upon their arrival in the boutique.
  • Thank clients warmly upon their departure.

• Waiting Time Management:

  • Manage client wait times through a dedicated app.
  • Guide clients to waiting areas and ensure their needs are being addressed.
  • Offer information and storytelling about the Maison and provide boutique tours to interested clients.

• Client Flow & Orientation:

  • Answer client queries and assess their needs for further assistance.
  • Direct clients to the appropriate department or representative.
  • Ensure smooth client flow within the boutique.

2. Sales Assistance

• Fetch and return items for Sales Associates.
• Discreetly assist with tasks during sales interactions.
• Coordinate between Sales Associates and the Stock team.
• Handle gift wrapping and manage the packaging area.
• Escort clients to the door upon departure.
• Provide advice on fragrances and other boutique items when needed.

3. Non-Value Goods & Stockroom Management

• Order non-value goods and supplies essential for sales, stock, and hospitality.
• Organize and optimize the stockroom (non-value items only).
• Receive deliveries of non-value goods and other necessary supplies.

4. Boutique Environment Management

• Maintain an impeccable boutique environment at all times.
• Ensure appropriate background music and olfactory atmosphere within the boutique.
• Ensure windows, counters, and boutique areas are in pristine condition, including housekeeping duties.

5. Daily Boutique Operations

• Adhere to all Maison, group, and boutique policies, procedures, and guidelines.
• Participate in boutique inventories and price labeling.
• Assist with opening and closing operations, including setup and breakdown.
• Help implement visual merchandising guidelines.
• Maintain strong communication and take the initiative in addressing tasks.
• Show flexibility, availability, and a strong team spirit in the workplace.

• Excellent client service and communication skills.
• Ability to take initiative and be proactive in daily tasks.
• Strong organizational skills for stockroom management and boutique operations.
• Ability to work flexibly and as part of a team.

Join an excellent boutique team to embody the values of the Maison and contribute to delivering a luxurious and memorable experience for each of our clients.

Group Video Interviews are being arranged immediately - please apply as soon as possible with your CV to be booked in.

360 Talent London are a boutique recruitment firm, specialising in the high end retail & ecommerce sector.

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