Assistant Visitor Experience Manager

We re looking for an energetic and creative individual to take on the vital role of Assistant Visitor Experience Manager at the Soane Stable Yard within the Royal Hospital Chelsea, ensuring our visitors receive a world-class experience every day. This is a hands-on role where you will be at the heart of our operations, overseeing daily site management while actively supporting our tour programme. You ll be responsible for delivering exceptional customer service, maintaining impeccable facility presentation, and constantly striving to elevate the guest experience.

As a Duty Manager, you ll lead by example, ensuring that every visitor has an unforgettable experience at our site. Your ability to connect with internal teams, the public, and volunteers is key to fostering a welcoming atmosphere. We re seeking someone with experience in duty management, a flair for creativity, and a passion for continuously improving the visitor journey.

The role will also involve close collaboration with a variety of teams, including the Senior Visitor Experience and Programmes Manager, Assistant Visitor Experience Manager - Retail and Museum, the Audience Engagement team, as well as our Post Office, Retail, Catering, and Event Suppliers. You will play a crucial role in maintaining high standards and exploring innovative ways to engage and inspire our visitors.

About Us.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.