3rd Line Support Engineer

Job Title: 3rd Line Support Engineer - IT Talent

Location: Banstead, SurreyJob Type: Full-time, On-siteSalary: Competitive

About Us:We are a dynamic Managed Service Provider (MSP) dedicated to delivering high-quality IT support and services to our diverse range of clients. As a fast-paced, customer-focused organization, we're seeking a highly skilled 3rd Line Support Engineer to join our technical team. This is an on-site role with no capacity for hybrid working, so candidates must be willing to commute to our office in Banstead.

Key Responsibilities:

• Provide 3rd line support for a range of clients, including troubleshooting and resolving complex technical issues.
• Engage with clients directly, delivering excellent customer service both on-site and remotely.
• Manage and maintain Office 365 environments.
• Administer and troubleshoot hybrid and on-premise Exchange servers, as well as Azure Active Directory.
• Handle networking tasks, including setup, configuration, and troubleshooting.
• Collaborate with other IT teams and departments to ensure seamless service delivery.

Essential Qualifications and Skills:

• Proven experience working within a Managed Service Provider (MSP) environment.
• Previous experience in a customer-facing role, providing on-site support.
• Expertise in Microsoft Office 365 administration and support.
• Experience with hybrid and on-premise Exchange, and Azure Active Directory.
• Solid networking experience, including configuration and troubleshooting.

Desirable Skills:

• Experience with Sophos security products.
• Exposure to Ubiquity networking equipment.
• Familiarity with AutoTask or similar PSA (Professional Services Automation) tools.

Additional Information:

• This is a full-time, on-site position at our Banstead office.
• Applicants must be within a commutable distance or willing to relocate.