3rd Line Support / IT Manager

3RD LINE / IT MANAGER

• Salary up to £45,000
• Office-based role in Telford.
• Mixture of Project work and BAU
• Lead a dynamic team in a fast-paced, client-focused environment.
• Exposure to a wide range of tech

About Our Client:Our client is a renowned Managed Service Provider known for delivering innovative IT solutions to a diverse client base. They pride themselves on their expertise in Microsoft technologies and their commitment to providing exceptional service. Due to continued growth, they are looking for an experienced 3rd Line / IT Manager to join their team and help elevate their service delivery.

The Benefits:

• Attractive salary and comprehensive benefits.
• Opportunities for professional growth and career progression.
• Supportive and collaborative work culture.
• Ongoing training and development programs.
• Technical exposure

The 3rd Line / IT Manager Role:

• Lead the 3rd line support team, providing expert guidance and resolving complex technical issues.
• Lead projects such as, Office 365 Migrations
• Oversee the implementation and maintenance of Microsoft-based solutions, including Azure, Office 365, and Windows Server environments.
• Manage and optimise IT infrastructure and ensure high availability and performance of services.
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
• Develop and enforce IT policies and procedures to ensure compliance and security.
• Mentor and develop junior team members, fostering a culture of continuous learning and improvement.

3rd Line / IT Manager Essential Skills:

• Extensive experience with Microsoft technologies, including Azure, Office 365, and Windows Server.
• Proven track record in a 3rd line support or IT management role within a Managed Service Provider environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and leadership abilities.
• Experience with virtualisation technologies (e.g., Hyper-V, VMware).
• Familiarity with networking concepts and equipment (e.g., routers, switches, firewalls).

To Be Considered Please either apply through this advert or email me directly at . For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills:Microsoft Azure, Office 365, Windows Server, 3rd Line Support, IT Management, Hyper-V, VMware, Networking, Managed Service Provider experience.