IT Support Manager (Education) - Central London - £44-50K (DoE)

Have you spent time in the IT departments of large schools where the noise and demands are overwhelming?

My client, a bespoke university renowned as one of the most prestigious specialist colleges in the world, is looking for a Senior/Lead Technician who has ideally worked on a busy Service Desk. Join the team and make a significant impact on the organisation's IT landscape and service delivery.

As the IT Operations Support Manager, you'll be at the forefront of providing exceptional IT support to users, ensuring seamless operations throughout the Help Desk and, more importantly, driving innovation through your technical skills.

Do you also want more holidays? No problem - here you will have 30 days before Bank Holidays. Oh yes, did I mention that you will also be able to take the 'non-days' off around the Christmas and Easter periods as well? Plus other excellent benefits!

Key Responsibilities:

• Lead and Inspire: Oversee a talented team of IT professionals, fostering a collaborative and supportive environment.
• Drive Efficiency: Streamline service delivery processes, implement best practices, and optimise the university's IT infrastructure for maximum performance.
• Problem-Solve: Serve as a trusted escalation point for complex technical issues, identifying solutions and preventing future disruptions.
• Develop and Grow: Mentor and develop your team members, nurturing their skills and career aspirations.
• Collaborate: Partner with stakeholders across the organization to understand their needs and deliver tailored IT solutions.

Experience:

• Proven experience in managing IT service desks and teams.
• Strong technical proficiency, especially in Windows environments. If you have Apple/MAC (OS) experience, great (but not essential).
• Excellent communication and interpersonal skills.