2nd Line Technician

2nd Line Technician - IT Talent

We are seeking a highly skilled 2nd Line Support Technician to join a dynamic and expanding team. This role offers the opportunity to work on diverse technical projects while providing top-level support to business clients.

The employer is committed to the professional and personal development of their team, promoting a healthy work-life balance, and placing a strong emphasis on employee wellbeing. The company fosters a collaborative environment where teamwork is key, and they aim to deliver excellent experiences for both clients and suppliers.

• Setting up and supporting small and medium-sized business networks, both remotely and on-site
• Installing and maintaining computer systems and hardware
• Managing Office 365 installations, migrations, and support
• Setting up and managing email accounts, DNS, and customer applications
• Providing technical support for Microsoft Exchange and IP phone systems
• Taking on technical lead responsibilities and helping shape clients' long-term IT strategies

• Strong troubleshooting and problem-solving abilities
• Experience with installing and configuring routers, firewalls, and VPNs
• Proficient in Acronis backup setups and troubleshooting
• Knowledge of network switches and server alerts
• Active Directory and Azure AD implementation
• Experience with Office 365 migration and SharePoint deployment
• Understanding of public Wi-Fi, NAS drives, UPS, and Microsoft Intune
• Familiarity with monitoring alerts and IT project completion

• Minimum 2 years' experience supporting business networks
• Experience working in an outsourced IT or MSP environment
• Full UK driving licence

This role offers a competitive salary, opportunities for career advancement, and a wide range of benefits, including flexible working, health insurance, and regular performance reviews.

Location: CambridgeHours: 40 hours per week, Monday - Friday