2nd Line Support Operator - Manchester - £33k + Excellent Benefits

2nd Line Support Operator - Manchester - £33k + Excellent Benefits 

About the Role:
Are you an experienced IT support professional looking to take the next step in your career? We are seeking a skilled 2nd Line Support Operator to join our IT and Digital Operations team. In this role, you will be responsible for resolving escalated technical issues, ensuring the stability and security of IT systems, and providing high-quality support to end users.

Key Responsibilities:

• Resolve complex IT issues beyond first-line support capabilities.
• Perform system administration, configuration, and user access management.
• Troubleshoot hardware, software, and network-related problems.
• Manage security access and compliance with IT policies.
• Support the installation, repair, and maintenance of IT equipment.
• Coordinate with external service providers to resolve escalated issues.
• Assist in IT risk management, disaster recovery, and business continuity.
• Keep users informed about the status of their incidents and service requests.

About You:

• Experience in a 2nd line IT support role or similar technical support position.
• Strong knowledge of Microsoft technologies and end-user hardware support.
• Familiarity with IT security standards, system administration, and access rights management.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to participate in out-of-hours support when required.

Benefits:

• A dynamic working environment with opportunities for career growth.
• Exposure to a variety of technologies and IT challenges.
• Support for professional development and training.

If you are passionate about IT and enjoy solving complex technical issues, we'd love to hear from you! Apply today and take the next step in your IT career.