2nd Line Support Engineer

2nd Line Support Engineer

Are you a professional and ambitious IT expert looking for your next challenge? Do you thrive in a fast-paced environment and have a passion for delivering top-notch technical support? If so, we want you on our team!

We are a proactive IT support company seeking an experienced IT Support Specialist to become a vital part of our dynamic support team. In this role, you will work closely with a wider team, providing essential support to our clients both remotely and face-to-face. You'll play an integral role in ensuring our clients' hardware and software run smoothly, contributing directly to their success.

Key Responsibilities:

• Proactive monitoring of IT systems
• Installation & Configuration of hardware, software, and IT infrastructure
• Diagnosing system errors and other issues
• Help desk and incident management
• Ensuring IT support processes are followed and documented
• Troubleshooting and problem-solving to deliver exceptional customer satisfaction
• Providing onsite and remote support

Essential Skills:

• Active Directory
• Microsoft Exchange 2007 - 2019
• Microsoft 365
• Microsoft Teams
• VMware
• WatchGuard Firewalls
• ESET Anti-Virus
• Azure
• Networking
• Windows Server 2012 - 2022

If you're ready to take your career to the next level and join a company that values your expertise, apply today!