Service Desk Analyst

Service Desk Analyst

Salary £23,000-£28,000

Reed Technology are delighted to be working with a leading Cheltenham based professional services organisation with their search for a Service Desk Analyst to join their passionate and friendly team

Your key responsibilities:

• 1st & 2nd Line technical support (phone, email and in person).
• Log support tickets for all issues flagged, including daily checks.
• Management of incidents and requests and escalating to 3rd line support where necessary.
• Processing of requests, to include but not limited to new starters, leavers and movers.
• Building of laptops, smartphone handsets to team standards.
• Hosting inductions for new employees.
• Assist in employee moves, meeting room setups and new office installations where appropriate.
• Equipment fault finding/troubleshooting, testing, repair or dispatch for repair.
• Maintenance of Inventory records.

We are looking for:

• Experecne working within an IT Service desk
• Good knowledge of Windows 10 (Configuration & Support).
• Good knowledge of Microsoft 365.
• Possess strong written and verbal communication skills.
• Confident in supporting and communicating at all levels of the business.
• Active Directory user management.
• Entra ID user management.
• General understanding of LAN, WAN, DHCP, DNS

This role will be working over the organisations 3 sites in the Cheltenham area.

Site based Monday - Friday

If you are interested in this position please apply online or for more information please contact me on