2nd Line Support Engineer - Bristol

Are you looking for a new exciting opportunity working as a 2nd Line Support Engineer for a successful Service Provider based in Bristol?

This will be a hybrid opportunity with an alternating shift pattern including an afternoon shift.

Main Duties of the Role

• Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date.
• Manage tickets escalated from 1st line members
• Maintaining internal documentation
• Attending customer site when required

Your Skills and Experience

• Experience within a similar position, ideally in an MSP environment
• Excellent communication skills both written and verbal
• Microsoft Desktop & Server, Exchange, Active Directory, 365
• VMware / Hyper-V
• Configuring and supporting Firewalls and Switches
• Knowledge of ITIL

Salary

• £27,000-£30,000 per annum, depending on experience