2nd Line Support - Norwich/Cambridge

Do you have experience in an MSP environment? Have you been in a 2nd Line Support role for around 2 years? Do you want to expand your knowledge and have room for growth?

If you answered yes to any of the above get in touch. Our client is an award-winning MSP with a plethora of opportunities. After opening not one but two new offices they are on a continued growth trajectory.

In return you will receive: 25 Day Holiday, Flexible profit share, Buy & Sell Holiday, Private Health Insurance, Electric Car Scheme, Income Protection, Enhanced Maternity & Paternity Packages, Hybrid Working.

Duties & Responsibilities:

• Setting up and supporting small and medium business networks.
• Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
• Installing business computer systems.
• Office 365 maintenance, installation and migration.
• Supporting customer applications.
• Microsoft Exchange 2016/2019.
• Setting up email accounts.
• Managing DNS.
• Administration of IP Phone systems (via web-based interface).
• Working with a diverse client base in different industry sectors.
• Taking on technical lead responsibilities helping to shape and develop clients long-term IT Strategies.
• Expose to different and new technologies tailored to clients specific needs and requirements.
• Opportunity to specialise in specific industry sectors helping to shape and develop the platform.

Knowledge:

• Onsite router installations
• Basic Firewall installation
• SSL VPN configuration
• Acronis backup setups and troubleshooting
• Writing comprehensive procedures
• Monitoring Alerts
• Network Switches
• Server Alerts
• Monitoring Deployment
• Completion of IT Solutions & Project Work
• Network Switches & Firewalls
• Active Directory/Azure Active Directory Implementation
• Office 365 Migration & Management
• SharePoint Deployment
• Public Wi-Fi
• UPS
• NAS Drive
• Microsoft Intune

If you are interested in finding out more about this position, please contact Daniel for a chat or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.