1st Line Support - Norwich/Cambridge

As a 1st Line Support Technician your day-to-day duty will be to support your clients using your range of technical support skills. As part of the role you will have a good telephone manner and have the ability to guide your clients through any technical issues they may be having.

In return you will receive: 25 Day Holiday, Flexible profit share, Buy & Sell Holiday, Private Health Insurance, Electric Car Scheme, Income Protection, Enhanced Maternity & Paternity Packages, Hybrid Working.

Duties & Responsibilities:

• Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
• Installing PCs / upgrading software
• Administration of IP phone systems (via web based interface)
• Supporting customer applications (training provided)
• Setting up email accounts and website hosting (Linux and Windows)
• Support for Mac's remotely and on-site.

Knowledge:

• Anti-Virus
• Disk Space
• Memory / CPU
• Office 365 Management
• General PC Issues
• VPN Issues
• Connectivity Troubleshooting
• Wi-Fi Troubleshooting
• Creating new users via Active Directory
• Service cancellations
• Completion of IT Solutions & Project Work
• PC/Workstation Installations
• Anti-Virus Installation

If you are interested in finding out more about this position, please contact Daniel for a chat or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.