Workshop Manager

Position based in Shepshed, Leicester from January/February 2025 - to work from alternative location(s) until new facility is operational.

Job Types: Full-time, Permanent

Salary: Up to £45,000 per year

Benefits we offer

Company pension - 4% employer/4% employee contribution
Private healthcare - with opportunity to upgrade to include immediate family
25 days holiday plus bank holidays plus opportunity to buy up to 4 days or sell up to 5 days.
£500 joining fee.
£1,000 referral programme
Life assurance - 3 x salary
GIP (Group Income Protection)
Annual employee wellbeing payment.
Long service and success awards and recognition
Many training development opportunities.
Full PPE provided for all climate conditions
Xmas vouchers
Employee assistance program via Health Assured.

If you are looking to work in an environment where the importance of team spirit is valued highly, where safety of staff is of primary importance and where you are encouraged to enhance your skills set, then TIP Group are the business for you.

TIP Group is a "Great Place To Work" certified company and we are constantly investing in the latest IT technology, tooling & training. Our well-maintained and equipped maintenance facilities and service vans, ensure you will have the right tools to best serve our customers.

Responsibilities:

Maintain good workshop loading and prioritise repairs in line with the customer's and/or our business demands
Minimise trailer/truck downtime by identifying the most economical repair method
Ensure all inspections, services and repairs are carried out in the workshop, on the roadside or at customer's own premises to a high maintenance standard within the company guidelines and to conform with all current mandatory & EHS (environmental health & safety) legislation
Manage all workshop systems and processes as required
Encourage good workshop practices to ensure a safe, tidy, hazard-free working environment and ensure compliance with the Company's EHS policy, procedures and legislation
Maintain adequate staffing levels by control of holiday requests and workshop loading
Control overtime working in line with maintenance requirements
Process paperwork in an accurate and timely manner within the company guidelines
Identify opportunities to exploit the manufacturer's warranty and goodwill schemes to best advantage
Analyse branch maintenance trends and highlight to manager
Ensure that all agreed goals & objectives are met or exceeded
Ensure all company vehicles are operated at all times in accordance with road traffic law and company policy and ensure employees adhere to the TIP Mobile Van Policy
Provide high customer service levels & demonstrate Company values at all times
Highlight all potential business commercial opportunities to managers
Ensure all staff driving Mobile Service Vans have understood & signed the Mobile Van Policy and it is adhered to at all times
Ensure all staff members wear/use the correct PPE (Personal Protective Equipment) at all times
Adhere to Company health & safety policies and procedures at all times and notify the Branch Manager regarding any health & safety concerns
Undertake all required training as deemed necessary by the company

Whilst the above outlines the main duties of the post the list is not exhaustive and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager.

Qualifications/Requirements:

Previous experience of workshop management is an advantage for this position
Must be "time served" technician or possess City & Guilds 1,2 & 3 Certificates or equivalent qualifications & experience and have a technical background/experience in trailer repairs
Have a customer and team centric mindset and high level of professionalism
Experience of managing a team is a distinct advantage
Self-motivated with a high level of enthusiasm and good communication skills
Good organization skills and attention to detail with ability to prioritise workloads and meet deadlines.
Ability to work autonomously
Confidence to pushback and question
Analytical and numerical approach to interpreting data is an advantage
Computer literate
Proven admin skills
Full and valid driving licence.

We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.