Works planner / Scheduler Housing

• Location: Reading
• Job Type: Full-time, Temporary
• Salary: £13.47 PAYE or £15.28 Ltd Umbrella per hour

We are seeking a customer-focused Works Planner to join our Maintenance Team. The ideal candidate will have experience in customer service, with a preference for those who have worked in a call centre environment. This role is crucial in supporting our operational team to deliver efficient and effective services, ensuring excellent customer care and front-line service delivery.

• Provide administration and customer service as part of the Maintenance Office team.
• Handle repair enquiries and process work requests from tenants and internal customers in a challenging environment.
• Update and maintain database records accurately.
• Produce documents and standard letters as required.
• Process work tickets for the in-house Housing Repairs and Maintenance Service.
• Offer technical administration support across all areas of the team.
• Work full-time office hours (Mon to Fri), with shifts from 08:00 am to 16:00 pm and 09:00 am to 17:00 pm.

• Proven experience in customer service, with call centre experience preferred.
• Strong administrative skills and the ability to handle multiple tasks efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency in using databases and office software.
• Ability to work well under pressure in a fast-paced environment.
• A team player with a positive attitude and strong work ethic.

• Competitive hourly rate.
• Opportunity to work within a supportive team.
• Gain valuable experience in a public sector environment.